Your routine cannot transform your condition overnight, in fact it may take some time for you to see the results. In general, majority of the available products at market (except drugs or medication) may take at least up to 3 months to see the results.

However, the results may vary depending on the individual’s concerns and affected by other factors such as age, diet, lifestyle, consistency, and medical conditions. Hence, some individuals may experience faster results while some may take longer time to see the results.

Yes. Our products are certified with various certification schemes such as Good Manufacturing Practices (GMP), Makanan Selamat Tanggungjawab Industri (MeSTI), Philippines Food and Drug Administration (FDA), Health Science Authority (HSA), and Healthier Choice Logo (HCL). Besides that, all our products are vegetarian friendly, made from natural ingredients and cruelty free (No Animal Testing).

No. Our products do not cause harm or any side effects when following the direction usage properly.

Our products are suitable and safe to use for both men and women aged 5 years old and above. However, please don’t hesitate to contact us if you have any doubts or specific concerns.

Before taking any medications, over-the-counter drugs, supplements, or herbs, please consult your doctor or healthcare professional for advice. They will evaluate your condition and provide suggestions based on your past medical history and current prescriptions.

No. Before consuming our product, please make sure to gap at least 2 hours before or after taking your medication. Combining dietary supplements and medications could have dangerous and even life-threatening effects. Therefore, it is important to follow the instructions carefully to avoid drug interactions.

You may stop the product consumption once you feel satisfied with the outcome. Our product is all natural based, so there will not be any side effects upon stopping taking the product. However, we recommend taking the product at least 3 – 6 months for better health maintenance.

No. You should not stop taking your prescription drug unless your doctor approved. Please make appointment to consult and discuss with your doctor regarding your concerns. It is important to seek appropriate medical advice to prevent the worsening of your condition.

No. Our products are not intended to treat, diagnose, prevent, and cure diseases or substitute for professional medical advice or treatment. Always seek advice from physician with any questions regarding a medical condition or personalized medical advice.

Our product aim to improve or maintain your overall health, as well as assisting you in achieving your daily requirements of essential nutrients.

Yes. Our product is suitable for sensitive skin. However, if you are concerned about sensitivity, make sure to do a sensitivity test first by applying the product at the back of your ear or the inside of your arm to detect any signs of reaction or allergy.

If you are allergic to certain ingredients, always check the product label.

During the use of products, if you experience any skin reactions, discontinue use immediately and seek medical advice.

It is recommended to seek advice from doctor or hair specialist before using our product. This is to ensure that right solutions are given based on your concerns.

It is recommended that the hair should be shampooed at least 4 times a week or depending on your activities. This is to ensure that the residual styling products, normal dead skin cells, pollen, dirt can be removed and provide your hair scalp more nutrients and cleaner environment.

Please do not hesitate to contact us for further information. You may reach us on any social media platform for assistance.

Yes, you may remove your cosmetic residue or impurities on your skin with our cleansing bar. However, if you are using waterproof mascaras, eyeliners, and glittering cosmetic, please remove with cosmetic remover solution first before proceeding with deeper cleansing with our cleansing bar.

All confirmed orders will be processed within 1-2 working days. Confirmed orders during weekend or public holidays will be processed on the next working day.

It is estimated to deliver your order to your doorstep within 3-6 working days (excludes weekend and public holiday). However, the actual delivery of your product is subject to courier’s discretion. Once your order is shipped, MerryLife is not accountable for unforeseen circumstances beyond our control that results in the late delivery of your order, such as: courier delays, adverse weather conditions, or congestion.

All orders will be shipped between 9am – 5pm on working days (Monday to Friday). No orders will be shipped during weekend and public holidays.

Once the products have been shipped out from our warehouse, tracking number will be provided via email. You may track your shipment with the provided information. You may also track your order status, by logging in your membership account in our website and visit the shipment page to receive update on your parcel shipment status.

Kindly give a call to the courier service to locate your shipment or enquire parcel shipment status. If the issues is still unable to resolve, kindly contact us at 03-92010707 / email us at [email protected].

This Returns, Refund, Exchange Policy is to be only applicable for MerryLife International Sdn Bhd.

This policy does not apply to items, which have been stated as non-exchangeable, non-returnable and non-refundable.

Return & Exchange

1. Request must be made within 7 days from the date of received.
2. Customers are required to provide receipt or proof of purchase.
3. Product exchange is subject to stock availability and approval.
4. We reserve the right to do an exchange by way of an item(s) of an equal value or lower value.
5. Exchange product that value less than the return value, there will be no refund for the difference of price.
6. Exchange policy is only applicable under the following reasons:
   • - If the products delivered is in damaged or defective condition; or
   • - If the products delivered is expired; or
   • - If the product is delivered is incorrect.
7. Products for exchange shall be returned in its new, unused, original condition, quantity and packaging as it first delivered to customer. Items purchased as part of a set, or a multi-item pack must be returned as a whole set.
8. We will not charge shipping costs for the return of faulty or damaged items.

Should there be any discrepancy of products delivered, please contact our Customer Service Customer Service by phone 03-92010707 or email: [email protected] to report on the products upon 7 days of receiving the goods. Our Customer Service personnel will get back to you within 3 working days.

Once approved, your product return and exchange request will be processed. Our customer service personnel will guide you on the procedure for product return and exchange.

Refunds (if applicable)

1. Request must be made within 7 days from the date of received.
2. Customers are required to provide receipt or proof of purchase.
3. There are certain situations where only partial refunds are granted (if applicable).
4. Refund policy is only applicable to following reason:
   • - Worsening of your health (With Medical Proof)
   • - Advice from Doctor (With Medical Proof)
   • - Advice from Doctor (With Medical Proof)
5. Your item(s) must be unopened and in the same condition that you received/purchased, in the original packaging with the sales invoice.
6. Shipping cost will be borne by customers unless specified otherwise.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. Our customer service personnel will guide you on the procedure for product refund.